Shipping policy
This policy is designed to ensure that you are clearly aware of our shipping policies and procedures.
Delivery Times:
We offer tracked home delivery in the following countries: Mainland France, Germany, Spain, Italy, the United Kingdom, and the United States.
Shipping times: Shipping within 24 to 48 hours (business days).
Delivery times: Once shipped, delivery time is 7 to 10 business days for all destinations mentioned above.
If you have any doubt about delivery in your area, please do not hesitate to contact us at: info@zolena.fr.
Once your order has been shipped, you will receive a confirmation email with tracking information. You can also track your order live on the page: order tracking.
Shipping fees:
Delivery is free on all orders.
Delivery conditions:
We ship all orders with Colissimo.
Change of delivery address:
We cannot change the delivery address once it is in transit. If you need to change the delivery location for your order, please contact us within one day after placing your order at info@zolena.fr.
Order cancellation policy :
If you change your mind before receiving your order, we can accept cancellations at any time before the order is shipped (preferably within the next 24 hours after your order). If an order has already been shipped, please refer to our refund policy.
No cancellation request for your order can be taken into account if it has already been processed.
A large majority of in-stock items are processed and/or shipped within 24/48H, so it is essential that you contact us during this period so that we may attempt to cancel your order before it is processed and/or shipped.
Address error :
It is your responsibility to verify the accuracy of this address and to contact us very quickly to let us know of any change. This can only be done if your order has not yet been processed.
We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses...).
In these latter cases, these parcels may be returned to us, but we cannot guarantee that we will recover them in the event of loss during transport to our logistics department.
If your order is returned to the sender, we will offer you a refund of your order minus shipping costs, or we will offer you a reshipment, depending on your choice.
You are not eligible for reshipment or a refund of your order until your parcel has been received by the sender.
Damaged parcels in transit :
If you notice that a parcel is damaged during transport, please, if possible, refuse the parcel from the delivery service and contact our customer service. If the parcel was delivered without you being present, please contact customer service: info@zolena.fr.
Customer service: We reply within 48 hours.
You can send us an email at this email address: info@zolena.fr or use the contact form.
Address:
30 Rue du Printemps, Plougastel-Daoulas, 29470, Finistère, Brittany, France
Email: info@zolena.fr
Phone: 07 56 89 18 02
Customer service available Monday to Friday from 9:00 a.m. to 5:00 p.m.
FINALLY, IF ALL THE PARCELS HAVE ARRIVED AND YOU ARE STILL MISSING AN ITEM, CONTACT CUSTOMER SERVICE BY EMAIL.
Return policy:
We accept returns. Our return policy lasts 30 days from the moment you receive your items. If for any reason you are not satisfied, simply contact us at the email address: info@zolena.fr and let us know your return request.
For more information please refer to our return and refund policy.