What the warranty covers

• Manufacturing defects (stitching, finishes, etc.)
• Anomalies related to materials (closures, linings, accessories…)
• Premature wear caused by a production error

What the warranty does not cover

• Damage caused by misuse or improper care
• Alterations due to professional or intensive use
• External incidents (accidents, impacts, etc.)

Conditions of coverage

To benefit from the warranty, it is important to follow the care instructions shown on the product page for your bag. Any request must be accompanied by proof of purchase.

If the defect is recognized as covered, we will send you a replacement product free of charge, identical or equivalent.

How to make a claim?

If you have a problem, simply contact us at: info@zolena.fr

Please include with your request:

• Your order number or proof of purchase
• A description of the defect observed
• Clear photos of the product concerned

Our team will respond quickly to inform you of the next steps.

Exclusions

The warranty applies only to items purchased on zolena.fr or from our authorized partners. Damage resulting from abusive use or care that does not follow the recommendations is not covered.

Our commitment

At Zolena, we want every purchase to be a positive, long-lasting experience. This lifetime warranty reflects our commitment to support you over time with bags you can rely on. If you have any questions, feel free to write to us.